- #SPECTRUM TV TROUBLESHOOTING UPDATE#
- #SPECTRUM TV TROUBLESHOOTING SOFTWARE#
- #SPECTRUM TV TROUBLESHOOTING PLUS#
- #SPECTRUM TV TROUBLESHOOTING TV#
This shouldn’t be necessary, but it is nice to have in case the automatic updates fail without telling you.
#SPECTRUM TV TROUBLESHOOTING UPDATE#
Samsung smart TVs still update automatically, but they also have an option to manually force a firmware update.
#SPECTRUM TV TROUBLESHOOTING TV#
Just like app updates, firmware updates will often fix your TV app problems for you. Restarting your router will often boost your speeds for a short while, but it won’t fix every underlying problem. If your network speeds were slow when you tested them, this is also a good time to run another test.
Once your TV connects to the network again, try to run the Spectrum app. Wait a few minutes for the modem and router to boot up.Unplug the power cable from your router and modem.This process will shut down all network and internet connections for roughly five minutes during the reboot. You’ll generally want to do this once a month or so anyway to keep your network functioning at its best.īefore proceeding, make sure that nobody in your home is actively using the internet. Rather than try to debug every potential network problem, it’s easier to just restart your entire network to see if that sorts everything out. Often, the problem is with your local Wi-Fi network rather than your TV or the Spectrum app. Contact your internet provider to see whether there are network problems or whether you need an upgrade.Restart your router (see the next section).Check for sources of interferences (e.g., too many walls between your router and your TV).If your speeds are slower than that, you’ll need to: You’re going to need speeds of at least 3–4 Mbps for standard streaming and 5–8 Mbps for HD. For your phone, that also means turning off mobile data and connecting only to Wi-Fi. Make sure the device you are using is on the same network as your TV. You can do an internet speed test on your computer or phone. In extreme cases, your internet may be too slow or unreliable to even connect to the Spectrum servers. Slow internet can often cause buffering issues with Spectrum and other video and streaming apps. It’s the smart TV version of the first suggestion IT people gives for every computer problem: Try turning it off and back on again.
#SPECTRUM TV TROUBLESHOOTING PLUS#
Select the app you were trying to restart.Īs with the method above, power cycling restarts every app plus the TV operating system itself.Unplug your TV’s power cord from the wall outlet or surge protector.
You can also use this process on non-Samsung Smart TVs, so it’s one of the only universally applicable solutions on this list. This method doesn’t require a remote, so it should be possible for anyone. The second way to reboot your TV is to power cycle it manually. If not, we’ve still got a few more tricks to try. Since this restarted all of your apps and the TV itself, your app should be working normally again.
Open the app you were trying to restart.The TV will turn off immediately, but you need to keep it pressed until the power comes back on. Make sure your TV is on (not in standby mode).This first method is the easiest, assuming you have your remote handy. There are two different ways to force a restart of a Samsung TV. Instead, it sends it into standby mode, which won’t force a restart of your active app. However, when you hit the power button on your remote, it doesn’t actually turn off the TV. The easiest way to restart Samsung TV apps is to restart the entire TV.
#SPECTRUM TV TROUBLESHOOTING SOFTWARE#
As with most software problems, the best solution is to turn it off and back on again. Often, app problems are caused by random TV software glitches.
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